11kk Terms and Conditions
Please read the following terms carefully before using this platform. By creating an account or using any of our services, you are considered to have agreed to these terms.
This document is in English and is effective for 11kk's services.
01 Introduction and Acceptance
These Terms and Conditions ("Terms") govern the use of the 11kk platform and all related services. "Platform" refers to the website, mobile application, and any digital channel operated through 11kk. "User" ("you") refers to any person who has accessed this platform or created an account.
By registering on the platform or using any of its services, you fully accept these Terms. If you disagree with any part of these Terms, do not use the platform.
Important: This platform is open only to persons aged 21 years or older. Minors are strictly prohibited from creating or using an account, and this is part of our Responsible Gaming Policy.
1.1 Changes to Terms
11kk reserves the right to modify these Terms at any time. Continued use of the platform after any changes will be considered as your acceptance of the updated Terms. We therefore recommend visiting this page regularly.
02 Account Registration and Management
To open an account at 11kk, users must provide accurate and complete information. Creating an account with false information is strictly prohibited and may result in account termination.
2.1 Registration Requirements
- The registrant must be at least 21 years of age.
- Each person may operate only one account.
- The name, date of birth, and mobile number provided during registration must be accurate and verifiable.
- It is the user's responsibility to keep their login credentials (username and password) completely confidential.
- You may not allow any third party to use your account.
2.2 Identity Verification (KYC)
Before processing deposits or withdrawals, 11kk may verify a user's identity when required. This process may involve requesting a copy of a national ID card, passport, or other government-issued document. If the required information is not provided accurately and on time, transactions may be placed on hold. For details on how we store your data, please read our Privacy Policy.
2.3 Account Suspension or Closure
11kk may suspend or permanently close an account without prior notice in any of the following circumstances:
- Breach of any clause of the Terms.
- Evidence of operating multiple accounts.
- Suspicion of involvement in fraudulent or deceptive activity.
- Abuse of the bonus system.
- Providing false or misleading information.
03 Deposit and Withdrawal Terms
Transactions on the 11kk platform can be made through popular mobile banking and bank transfer methods available in Bangladesh. All financial transactions are conducted in Bangladeshi Taka (৳).
3.1 Deposit Terms
| Feature | Details |
|---|---|
| Minimum deposit | ৳100 (per method) |
| Accepted Methods | bKash, Nagad, Rocket, Upay, Bank Transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank) |
| Cryptocurrency | Not accepted |
| Third-party payments | Not permitted |
Deposits must be made only from a payment method registered in the account holder's own name. Deposits made using a third-party account may be cancelled.
3.2 Withdrawal Terms
| Feature | Details |
|---|---|
| Minimum Withdrawal | ৳500 |
| Processing Time | Usually within 1 hour |
| Accepted Methods | bKash, Nagad, Rocket, Upay, Bank Transfer |
Withdrawal requests are processed after verification. For security reasons, additional verification may sometimes be required, which may slightly extend the processing time.
Withdrawals are always sent to the same payment method used for the deposit. This is a standard procedure applied to prevent money laundering.
04 Bonus and Promotional Terms
11kk offers various bonuses and promotions. Each bonus has its own terms, and failure to meet them may result in the bonus being cancelled.
4.1 Welcome Bonus
New members may receive a 120% bonus on their first deposit, up to a maximum of ৳20,000. For example: a deposit of ৳1,000 adds a bonus of ৳1,200, bringing the balance to ৳2,200, and to become eligible to withdraw the bonus amount, a wagering requirement of ৳1,200 × 15 = ৳18,000 must be met.
4.2 General Bonus Terms
- The wagering requirement for each bonus is 15 times the bonus amount.
- Winnings from a bonus cannot be withdrawn until the wagering requirement has been completed.
- Claiming bonuses on multiple accounts from the same person or device is prohibited.
- Bonus funds cannot be transferred to another account.
- 11kk reserves the right to modify or withdraw bonus offers under special circumstances.
- A deposit must be made within the specified time limit to receive a bonus.
4.3 VIP Cashback
VIP members receive weekly cashback. Cashback is calculated based on the total net loss for the week. Example: a Gold tier member with a net weekly loss of ৳20,000 receives ৳20,000 × 0.5% = ৳100 cashback. Cashback rates vary by VIP tier:
- Bronze: up to 0.2% weekly cashback
- Silver: up to 0.3% weekly cashback
- Gold: up to 0.5% weekly cashback
- Platinum: up to 0.6% weekly cashback
- Diamond: up to 0.8% weekly cashback
05 Gaming and Betting Rules
11kk offers various types of games including slots, live casino, fishing games, and sports betting. Separate rules may apply to each game or betting category.
5.1 General Gaming Terms
- All game outcomes are determined by a verifiable Random Number Generator (RNG).
- If a game or bet is cancelled due to a technical issue, the stake is automatically refunded.
- 11kk is not responsible for internet disconnections during gameplay.
- It is advised not to use one account from multiple devices at the same time.
5.2 Sports Betting
In sports betting, odds are subject to change and bets must be confirmed within the specified time. If a match is cancelled or abandoned, the bet is voided and the stake is refunded. This rule also applies to BPL, IPL, and T20 World Cup matches.
5.3 Prohibited Activities
- Playing games using bots or automated software.
- Placing bets across two or more accounts to guarantee a profit (arbitrage).
- Exploiting system vulnerabilities or errors.
- Attempting to access another player's account.
- Attempting to influence the outcome of any game.
If any of the above prohibited activities are proven, the account will be immediately closed and the associated balance may be forfeited.
06 Responsible Gaming Commitment
11kk believes that gaming should be for entertainment purposes only. We encourage all users to play within their means. 11kk provides various tools to help players stay safe, such as deposit limit settings, temporary breaks, and self-exclusion.
Reading our Responsible Gaming Guidelines will help you understand how to enjoy gaming in a healthy way and where to get support if needed.
6.1 Age Verification
Use of this platform by anyone under the age of 21 is strictly prohibited. 11kk may at any time request a government-issued ID for age verification. If a minor's account is identified, it will be closed immediately.
6.2 Self-Exclusion and Breaks
Any user may request to temporarily or permanently deactivate their own account. This request can be made through the support team. The account will not be reactivated until the self-exclusion period has ended.
07 Privacy and Data Protection
11kk gives the highest priority to protecting users' personal data. The platform uses SSL encryption to keep all data transfers secure. Full details of how we collect, store, and use data are provided in our Privacy Policy.
7.1 Data Sharing
11kk never sells users' personal data to third parties. Data may be shared with authorities when required by law or for fraud investigation purposes.
7.2 Account Security
- Use a strong password and change it regularly.
- Use OTP verification where available.
- If you notice any suspicious activity on your account, contact support immediately.
- Avoid logging in from public or shared devices.
08 Intellectual Property and Copyright
All content on the 11kk platform — logos, graphics, software, text, and other elements — is the exclusive property of 11kk. Reproducing, distributing, or commercially using any part of this content without prior permission is prohibited.
Content from third-party game studios (such as Pragmatic Play, PG Soft, Evolution, and JILI) remains under the intellectual property rights of their respective companies.
09 Limitation of Liability
11kk is not liable for any damage or loss in the following circumstances:
- If a game or bet is affected by an internet disconnection or technical error.
- If account credentials are stolen or misused due to the user's own negligence.
- Delays or failures by third-party payment gateways.
- If the platform is unavailable during unplanned server maintenance.
- Financial loss from gambling — gaming always carries risk.
Gaming always carries financial risk. Only wager amounts you can afford to lose.
10 Support and Contact
If you have any questions or complaints about these Terms, please contact the 11kk support team. Our support team is available seven days a week, twenty-four hours a day, in both Bangla and English via live chat and email.
For general questions, you can also visit our FAQ section — it contains detailed answers to common questions about accounts, payments, and bonuses.
10.1 Complaint Resolution
When a formal complaint is submitted, 11kk will review it promptly and inform the user of the outcome. Clearly stating the subject of the complaint, account details, and relevant transaction information will help reach a faster resolution.
11 Applicable Law and Jurisdiction
The interpretation and enforcement of these Terms will follow applicable law and judicial guidelines. Any dispute will first be addressed through negotiation. If a negotiated resolution is not reached, the appropriate legal process will be followed.
11.1 Severability
If any clause of these Terms is found to be invalid or unenforceable, the remaining clauses will remain fully in effect. If a clause is voided, the closest legally enforceable provision will apply in its place.
11.2 Entire Agreement
These Terms and Conditions, Privacy Policy, and Responsible Gaming Guidelines together form the complete legal agreement between 11kk and the user. Any prior oral or written agreements or understandings are replaced by this document.
These Terms and Conditions were last updated in January 2025. If further changes are made, the new date will be noted on this page.