Responsible Gaming —
Stay Safe, Know Your Limits
Gaming at 11kk is most enjoyable when it stays safe and controlled. On this page we explain how you and your family can stay protected.
11kk's Commitment
11kk believes that online betting and casino gaming is a form of entertainment — not a source of income. To participate in any type of game on our platform, you must be at least 21 years old. This is not just a rule; it is a firm stance we take to protect our users.
We understand that for some people gambling or betting can at times get out of control. That is why 11kk has put in place various tools and support measures. These matters are described in detail in our Terms and Conditions — it is worth reading them carefully.
Before playing, always ask yourself — what is your budget? How long will you play? Trying to chase losses by betting more is not wise. We want you to keep a clear head during every session and stay within your pre-set limits.
Ask Yourself
Am I playing to win back money I have lost?
Am I spending more than my set budget?
Is gaming affecting my work or family?
Am I playing with borrowed money?
If the answer to any one of these is "yes", get help now.
Tools to Keep Yourself Protected
11kk has several user-controlled tools. You can use these to set your own gaming limits and, if needed, temporarily or permanently close your account.
Deposit Limit
Set the maximum amount you can deposit each day, week or month in advance. Once the limit is reached, the system will automatically stop further deposits.
Session Time Limit
Set a time limit for how long you play in one sitting. Once that time is up, you will be automatically logged out, helping to reduce the tendency to play for extended periods.
Self-Exclusion
You can request to exclude yourself from your account for a set period (such as 30, 90 or 180 days) or permanently. During this time you will no longer be able to log in.
Loss Limit
Set a maximum amount you can lose per week or month. Once that limit is reached, you will no longer be able to place bets — this helps prevent the urge to bet more in an attempt to recover losses.
Cooldown Break
If you feel you need a short break, suspend your account temporarily for anywhere from 24 hours to 7 days. During this time no login or transactions will be possible.
Contact Support
Speak to the 11kk support team at any time via 24/7 live chat or email. Support is available in both Bengali and English.
Warning Signs of Problem Gambling
It is not always easy to notice when ordinary entertainment turns into a habit. Read the signs below carefully. If you recognise several of them in yourself, seek help without delay.
- Repeatedly trying to play to recover money you have lost
- Spending more than your set budget and being unable to stop
- Hiding your gambling from family or people close to you
- Taking on debt or borrowing money from others to gamble
- Neglecting work, studies or family responsibilities
- Feeling irritable or restless when you cannot play
- Disruption to sleep, eating or your daily routine
Healthy Gaming Habits
Responsible players follow a few core principles. Sticking to these keeps gaming within the bounds of entertainment.
- Set a budget in advance and stick to it
- Accept wins and losses as a normal part of the game
- Avoid playing while under the influence of alcohol or medication
- Take a break when you are tired or under mental stress
- Record how much you have spent after each session
- See gaming as just one part of your entertainment, not the only one
Where to Get Help
Problem gambling is a mental health matter, not something to be ashamed of. Asking for help takes courage. You will find more detailed information on our FAQ page.
11kk Live Chat Support
Our support team is available 24 hours a day, 7 days a week. Talk to us directly in Bengali — we can help with account limits, self-exclusion or any concern you have.
Email Support
If you prefer to communicate in writing rather than via live chat, contact us by email. The support team replies in both Bengali and English.
Family and Friends
Talk to someone close to you. The support of family can make a big difference in dealing with this situation. Do not hesitate to share what you are thinking or feeling.
Professional Counselling
Seek help from a mental health professional or behavioural therapist. Many government and private organisations in Bangladesh offer this service.
Support Groups
Join a support group made up of people facing the same challenges. Sharing experiences and learning from others can help in the long run.
Mental Health Services
The National Institute of Mental Health (NIMH) in Bangladesh, along with various hospitals, has mental health departments. Contact them directly if you need support.
Protecting Minors
You must be at least 21 years old to open an account at 11kk. Age is verified during registration and a copy of an identity document may be requested if needed. If an account belonging to a minor or someone under 21 is found, it will be closed immediately.
If there are children or teenagers in your home, make sure they cannot access your device or account. Keep your password secure, make a habit of logging out, and use parental control software on shared devices.
Our Privacy Policy explains how we keep user information secure and what measures are taken regarding minors. It is worth reading.
Advice for Parents
- Use strong passwords on your devices
- Talk to your children about online safety
- Keep parental control features active
- Do not share your account login details with anyone