11kk FAQ — Bonus, VIP and Withdrawal

Joining the 11kk VIP programme gives you cashback on your net losses at the end of each week. The higher your tier, the higher the cashback rate — there are five levels from Bronze to Diamond. Higher-tier members also get priority support and exclusive offers. For ages 21+.

11kk has five VIP levels: Bronze — up to 0.2% weekly cashback; Silver — up to 0.3%; Gold — up to 0.5%; Platinum — up to 0.6%; Diamond — up to 0.8%. Cashback is calculated on your total net losses for the week. Example: if a Gold member's net loss for the week is ৳20,000, the cashback is ৳20,000 × 0.5% = ৳100.

Playing and betting regularly on 11kk gradually raises your tier. Every game — slots, live casino, sports betting — adds to your VIP progress. The more active you are, the sooner you can reach the next level. Contact the 11kk support team directly to find out the specific requirements.

Weekly cashback is calculated on the net loss for that week — total losses minus total winnings. Cashback applies only when there is a net loss; if you finish the week in profit, no cashback is paid. Each tier has a maximum rate, so the cashback will not exceed that rate regardless of the amount.

Yes, the welcome bonus and VIP cashback are two separate benefits. A new member receives the bonus on their first deposit while their VIP progress begins at the same time. Weekly cashback continues to apply as long as you keep playing after the wagering requirement is completed.

When you open a new account on 11kk and make your first deposit, a 120% bonus is added automatically, up to a maximum of ৳20,000. Example: deposit ৳1,000 and you get ৳1,200 as a bonus — total balance ৳2,200. No separate code is needed; simply log in to 11kk and make a deposit.

The wagering requirement for the welcome bonus is 15 times the bonus amount. This means you must bet the bonus amount 15 times before you can withdraw any winnings from it. Example: on a ৳1,000 deposit you receive a ৳1,200 bonus, so the wagering required is ৳1,200 × 15 = ৳18,000. On a ৳33,400 deposit you receive a ৳20,000 bonus, so the wagering required is ৳3,00,000.

Slot games generally count as full contributions towards the wagering requirement. Every bet on slot games counts in full. Contribution rates for live casino and sports betting may differ. Read 11kk's terms and conditions or ask in live chat for accurate details.

Yes, the 11kk welcome bonus has a set expiry period. If the wagering requirement is not completed within the allotted time, the bonus may be cancelled. You can find the exact expiry details in your account dashboard or in the bonus offer description.

No, the welcome bonus applies only once per player account. It is available for the first deposit only. Attempting to claim the bonus by opening multiple accounts from the same device, IP address, or payment method may result in all accounts being cancelled.

You must be at least 21 years old to take part in any activity on 11kk, including casino and sports betting. Age is verified when the account is opened. Registration is strictly prohibited for anyone under 21, and if age cannot be confirmed during the KYC process the account will be suspended.

If you are concerned about your gambling habits, you will find detailed guidance on 11kk's responsible gaming page. Contacting 11kk support directly allows you to set up self-exclusion or a break on your account. For professional help, reach out to mental health services in Bangladesh.

The minimum deposit is ৳100 across all payment methods. This applies to bKash, Nagad, Rocket, Upay and bank transfer. You are advised to deposit within your budget. Contact support to set your own weekly or monthly deposit limits.

Some common warning signs: repeatedly increasing bets to recover losses; playing beyond your budget; spending excessive time gambling instead of time with family or at work; being unable to stop playing. If you notice these signs, take a break and contact 11kk support or visit the responsible gaming page.

11kk may request KYC in the following situations: before your first withdrawal, when withdrawing above a certain amount, if unusual activity is detected on your account, or as part of a security review. Responding promptly helps the process complete quickly.

Generally accepted documents include: National ID card (NID), a valid passport, and a driving licence. A utility bill or bank statement may be required to verify your address. Document images must be clear, legible and complete.

The KYC process is used to keep all player accounts secure and to prevent fraudulent activity. It ensures that only the genuine account holder is carrying out transactions. Age verification for 21+ is also an important part of KYC, protecting minors.

Yes, this is very important. The name you registered with on your 11kk account must exactly match the name on the bKash, Nagad, or bank account you use. If the names do not match, verification may fail and your withdrawal may be held.

If verification is rejected, the 11kk support team will usually tell you the reason. The most common reasons are: an unclear image, an expired document, or a name mismatch. Resubmitting a clear image or the correct document resolves the issue in most cases. Contact live chat immediately for quick assistance.

After successfully submitting a request on 11kk, withdrawals to bKash, Nagad, Rocket or Upay are generally completed within 1 hour. The same timeframe applies to bank transfers. If KYC verification is not yet complete, your first withdrawal may take a little longer.

The minimum withdrawal amount on 11kk is ৳500 across all payment methods. It is not possible to request a withdrawal below this amount. Submit a withdrawal request only once your balance has reached a sufficient amount.

To withdraw money won from the welcome bonus, you must first complete the full wagering requirement — bet the bonus amount 15 times. Example: for a ৳1,200 bonus, the wagering required is ৳18,000. Once wagering is complete, the remaining balance can be withdrawn through any supported method.

If a withdrawal is pending, wait a little while first. If it remains pending for more than 1 hour, contact 11kk live chat with your request reference number. If KYC verification is incomplete or there is an unresolved issue on the account, the pending status may last longer.

Withdrawals on 11kk can be made via: bKash, Nagad, Rocket, Upay and bank transfer (including major banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank). Withdrawing through the same method you used to deposit is the safest and fastest option.