11kk's Privacy Policy
This document describes how 11kk collects, stores, and protects the personal information of its users. Please read this policy carefully before using the site.
1. Introduction and Scope
11kk is an online betting and casino platform operated for users in Bangladesh. This privacy policy ("Policy") applies to 11kk's website, mobile application, and other digital services. When you use any 11kk service, the terms described in this policy apply to you.
The purpose of this policy is to clearly inform users about what their information is used for, who it may be shared with, and how long it is retained. 11kk believes that users have the right to control their own information.
By using our site, you confirm that you have read this privacy policy and have accepted its terms. This policy is considered a supplementary part of our Terms and Conditions.
2. What Information We Collect
11kk collects various types of information to operate its services properly and to improve the user experience. These are described by category below.
2.1 Registration and Account Information
- Full name, date of birth, and gender
- Mobile number and email address
- National ID card or passport number (for identity verification)
- User's preferred language and preferred method of communication
2.2 Financial Information
- Records of deposit and withdrawal transactions
- Payment details sent via bKash, Nagad, Rocket, Upay, or bank transfer
- Mobile banking account number (used only to confirm transactions)
- Financial history of all betting and gaming activity
2.3 Technical Information
- IP address and device identification details
- Browser type, version, and operating system
- Login time, session duration, and page visit patterns
- Usage data collected through cookies and similar tracking technologies
2.4 Communication Information
When you contact 11kk via live chat support or email, the content of that conversation may be recorded. This helps improve service quality and assists in resolving disputes.
3. Purpose of Using Information
11kk uses user information only for specific and legitimate purposes. These purposes are described below.
3.1 Account Management and Identity Verification
Personal information is used to open new user accounts, ensure login security, and verify account ownership. This helps prevent unauthorised access and identity fraud.
3.2 Payment Processing
Financial information is processed to complete deposits and withdrawals, verify the authenticity of transactions, and prevent financial fraud. All 11kk payment gateways operate through encrypted connections.
3.3 Service Improvement
By analysing user behaviour, 11kk improves its platform's performance, adds new games, and builds a more user-friendly interface. This analysis is generally done in aggregate and is not used to identify any individual user.
3.4 Communication and Customer Support
Contact information is used to send account-related notifications, security alerts, and updates about service changes. As part of 11kk's Responsible Gaming programme, user gaming patterns are monitored in certain cases.
3.5 Compliance with Legal and Regulatory Obligations
Necessary information is retained and used to comply with applicable laws, respond to legitimate requests from authorities, and follow anti-money laundering regulations.
4. Sharing Information with Third Parties
11kk does not sell users' personal information to third parties for commercial purposes. However, limited information may be shared in specific circumstances.
4.1 Service Provider Partners
Trusted third parties are engaged for payment processing, identity verification, and managing technical infrastructure. Only the information necessary for them to perform their work is shared with these partners. They all operate under strict data protection agreements.
4.2 Legal Requirements
Information may be disclosed to comply with court orders, legitimate requests from government authorities, or requirements under applicable law. In such cases, 11kk provides only the information that is strictly necessary given the legal obligation.
4.3 Business Transfers
In the event of a merger, acquisition, or transfer of assets, user information may be transferred to the relevant parties. Users will be properly notified before any such change.
5. Cookies and Tracking Technologies
Cookies and similar technologies are used on 11kk's website and application. Cookies are small text files stored in your browser or on your device.
Types and Uses of Cookies
- Essential Cookies: Used to maintain login sessions and ensure core functionality. Without these, the site does not work properly.
- Functional Cookies: Remember your preferred language, game settings, and other personalisation preferences.
- Analytics Cookies: Used to understand site usage patterns and monitor performance.
- Security Cookies: Help detect fraudulent activity and maintain account security.
Most cookies can be controlled or disabled from your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.
6. Data Security Measures
11kk applies industry-standard technical and organisational measures to protect user information. Data security is a core foundation of 11kk's services.
Encryption
All data transmissions are encrypted using SSL/TLS technology. Stored sensitive information is also kept in encrypted format.
Access Control
Access to user information is restricted to authorised personnel only. These controls are verified through regular audits.
Monitoring Systems
24-hour security monitoring is active to detect unusual activity in the system. Any suspicious activity is investigated immediately.
Data Retention Limits
Information is not held beyond the time it is needed. Once legal retention periods have expired, information is securely deleted.
In the event of a data breach, 11kk will notify affected users as quickly as possible in accordance with legal requirements and will take the necessary corrective steps.
7. Data Retention Period
11kk retains information for as long as is necessary to fulfil the stated purposes. Retention periods vary depending on the type of information.
- Account Information: For as long as the account is active and, after account closure, for the period required by legal obligations.
- Transaction Records: For the period required under financial regulatory authority rules.
- Communication History: For the period necessary to improve customer service quality and resolve disputes.
- Technical Logs: For a limited period for security and performance monitoring purposes.
8. User Data Rights
11kk provides users with the following rights over their personal information. To exercise these rights, contact the 11kk support team.
8.1 Right to Access Information
You may request at any time to know what information 11kk holds about you and to receive a copy of that information.
8.2 Right to Correct Information
If any information stored in your account is incorrect or incomplete, you may request that it be corrected. Most information can be updated directly from account settings.
8.3 Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations.
8.4 Right to Restrict Processing
You may request that processing of your information be restricted for specific reasons. 11kk will respond to such requests within a reasonable time.
For more information about these rights, relevant questions and answers are available in our FAQ section.
9. Protection of Minors' Information
All 11kk services are for persons aged 21 or older only. 11kk does not intentionally collect any information from minors.
Age is verified during the registration process. If a person registers using false information and is subsequently found to be a minor, their account will be closed immediately and the collected information will be deleted except where required by law.
10. Changes to This Policy
11kk may revise this privacy policy as needed. This policy may be updated as a result of legal changes, the addition of new services, or changes to business operations.
For significant changes, users will be notified in advance by email or through the site. Continued use of the site after changes have been made will be taken as acceptance of the updated policy.
The date of each revision is noted at the top of the document. Previous versions are available on request.
11. Privacy Contact
If you have any questions about this privacy policy, wish to exercise your data rights, or want to raise a concern, please contact the 11kk support team. Our team is available in both Bengali and English, seven days a week, 24 hours a day via live chat and email.
Contact us directly via chat from any page on the site — available 24/7.
To learn more about 11kk, visit our About Us page, where you will find detailed information about the platform's operations and values.